We will review your request and will be contact with you within 7 working days. To maintain its popularity, Ryanair is focused on providing excellent customer service. Many are frustrated that Ryanair continues to contact them about vouchers when they have made it clear they want their money back. Thank you so much!" Then it emailed vouchers to the customers that had requested cash refunds. Ryanair now risks adding insult to injury by refusing to refund passengers who cannot fly this month because of the latest lockdown. By doing so, you might only get a refund for the cancelled Ryanair flight. 1. Please complete the form below. If you’ve had a dispute with Ryanair and are looking to escalate your complaint for a swift resolution we are here to help you get your dispute resolved. Ryanair worse than rivals on refunds. Ryanair said we would have to go through Love Holidays so I completed that form. Only ONE request per customer is permitted. @Ryanair but is there a refund queue as now you are emailing that we will not get refund until after voucher expires which is 12 months! Initially it directed customers to online refund forms that didn’t work. Ryanair have offered many of their customers vouchers via email instead of a cash refund. Die Fluggesellschaft hat weltweit mehr als 10.000 Mitarbeiter beschäftigt, die hart daran arbeiten, die Kundenzufriedenheit zu gewährleisten. Ryanair refund: Passengers fear they may have to wait a year to claim money back ‘Ryanair are you honestly taking the mick? It is entirely at your discretion as to whether to choose a refund or alternative flight – Ryanair cannot make the choice for you. Ryanair has confirmed to us that customers on cancelled flights can still apply for a cash refund via its customer service channels. My airline is refusing to refund me - what should I do now? Ryanair has explained why some customers are still waiting for cash refunds for cancelled flights from as long ago as March. Customers who’ve had flights cancelled are… “Ryanair says it will clear it 90 percent of its refund backlog by July 31,” explained Lewis. Claim my refund . RYANAIR has been in the spotlight this week after making customers jump through 'double hoops' to get their refund for cancelled flights. I'm still waiting for a Ryanair refund – what can I do? RYANAIR passengers who've been refused a refund might be able to get their money back if they claim from their credit card provider or bank. All Ryanair flights are changeable but they cannot be cancelled. Ryanair has made it difficult for customers to claim refunds by introducing several hurdles. Ryanair’s customer service response has been overwhelmed as passengers complain that its refund system is not working. Once a Ryanair flight is operational, and does not have a delay exceeding 2 hours, then it is not possible to get a refund. 'I then got an email with the confirmation of our refund on September 23. The vouchers will be sent to the email address used at the time of booking. However, you do not need to accept this offer. Travel Insurance Policy : Refund Request. However, by making it seem as though vouchers are a reasonable alternative to a cash refund – even for those who don’t want them – Ryanair may be breaking the law. *Travel insurance policies can only be refunded within 14 days of purchase. Ryanair boss reveals how much longer customers may have to wait for flight refunds RYANAIR customers were left devastated when the coronavirus (COVID … Many Ryanair passengers have now been waiting months for their money back. "We provide Ryanair with full customer contact details in the booking process and do not block any customers from receiving a cash refund or voucher if that is what they have chosen. Under EU law, travel companies must refund … Contact Us; How to complain about a Ryanair flight? However, you do not need to accept this offer. Providing you meet the refund criteria * then your travel insurance refund request will be processed to the original form of payment within 7 working days of receipt of your request. I booked my flight through a travel agency; will they provide me with a Ryanair voucher or cash refund? If he wanted a refund, Ryanair told him, he must reapply, and the request would be placed in a queue "until the Covid-19 emergency has passed" - which suggests a very open-ended deadline. Do n't know whether my flight through a travel agency ; will they provide me with a voucher... At the time of booking to the email address used at the time of booking make sure customers get... 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